Cancellation and refund policy
Last updated 16 October 2026
This policy explains when and how payments made on TiroDesk are cancelled and refunded. TiroDesk is operated by Oceanbreeze Concepts (Pty) Ltd (reg. BW00005819590), Plot 475, Ghanzi, Botswana. All prices and refunds are in Botswana Pula (BWP).
In short
- You never pay before you've chosen a worker.
- Your payment is held by TiroDesk until you approve the work.
- Cancel before work starts and you get everything back, including our service fee.
- If work has started, you are refunded for the part that wasn't delivered.
- Refunds go back to the card or account you paid from, within 5 working days of the decision.
1. How payment works
A business or individual (the "client") pays for a job once they have chosen a worker. The payment covers the job price plus TiroDesk's 10% service fee (minimum P10). TiroDesk holds the job price and only pays it to the worker once the client approves the work. Large jobs can be split into batches (milestones), each paid for and approved separately.
2. Cancelling a job
| When you cancel | What you get back |
|---|---|
| Before you've paid (job posted or worker chosen, not yet funded) | Nothing has been charged. You can cancel at no cost. |
| After paying, before the worker has started | A full refund of everything you paid, including the service fee. |
| After the worker has started | The unfinished part is refunded. Work already delivered is paid for (see section 4). If you can't agree what was delivered, either side can open a dispute (section 5). |
| The worker missed the agreed deadline | You may cancel the remaining work for a full refund of everything not yet approved. |
To cancel, use the cancel button on the job, or email [email protected] with the job number.
3. Approved work
Once you approve work, or a batch of it, the payment for that work is released to the worker and is not refundable. If you don't respond within 5 working days of the work being submitted, it is approved automatically. We'll remind you before that happens.
Before approving you can ask for changes. Two rounds of changes are included in every job.
Exception: if, within 14 days of approval, you show that approved work was copied, fraudulent or not done by the worker, we'll investigate and may refund you.
4. Batches and prepaid hours
- Batches (milestones): each batch is approved and paid on its own. Approved batches are final. Batches that haven't been approved can be cancelled under section 2.
- Prepaid hours: unused hours in a block are refunded if you ask within 30 days after the block ends. Hours the worker logged and you approved are not refundable.
5. Disputes
If you and the worker can't agree whether the work meets the brief:
- Open a dispute on the job within 5 working days of the submission or of your last change request.
- Both sides send their evidence (the brief, messages and the work) within 3 working days.
- TiroDesk staff decide within 5 working days. We can release the payment to the worker, refund you, or split it according to the work delivered.
Our service fee is charged only on the amount the worker ends up being paid. Our decision is final on the platform, but it does not affect your right to take the matter to a court or tribunal in Botswana.
6. How refunds are paid
- Refunds go back to the original payment method: card or mobile-money payments are reversed through our payment provider, and bank (EFT) payments are returned to the account they came from.
- We process refunds within 5 working days of the cancellation or decision. Your bank or provider may take another 7 to 10 working days to show the money in your account.
- We refund the amount you paid, in Pula. We do not charge a refund fee.
7. Chargebacks
If something has gone wrong, please contact us first. We can usually fix it faster than your bank. If a payment is reversed through your bank (a chargeback) while a job is active or after you approved the work, we may suspend the account while we look into it.
8. Workers
TiroDesk never charges workers to apply, take tests or join, so there is nothing for workers to refund. Workers are paid for approved work by Orange Money every Friday, less TiroDesk's 10% fee (minimum P10). If a payout fails, we retry it on the next payout day.
9. Contact
For cancellations, refunds or disputes, email [email protected], quoting the job number. Oceanbreeze Concepts (Pty) Ltd, Plot 475, Ghanzi, Botswana.